1¡¢ to old customer¡¯s
£¨1£© periodic technology service
¡úconnecting with client¡¯s coordinator.
¡úgo to client¡¯s company.
¡ú(communicating with related customer¡¯s technology principal(to acquaint the usage conditions, qualities, any new problems or new requirements. )
¡úservicing in the cleaning field(observation of the execution of cleaning process condition, product¡¯s quality after cleaning and the norm degree of the operating personnel¡¯s operation.)
¡úTo make a summarize with the related customer¡¯s technology principal:[1 give out a technology plan for problems that can be solved; 2 making a solving plan and fulfill it for problems that insolvable temporary.
¡úif necessary, give a technology training for customer¡¯s technicians and operating personnel.
¡úcountersign a technology service register with the customer¡¯s technology principal.
Report to sector leading of related conditions and put on records.
£¨2£© treatment of client technology complaint
¡úreceive client technology complaint
¡úreach client¡¯s company field in time.
¡úacquaint condition of the other party hold by communicating with the customer¡¯s related technicians.
¡úgo to the cleaning field to acquaint the detailed conditions of the client complainted. The key observation is to find out whether the operation conditions is consistent with the instructor. To find the causes of the problems charily.
¡úafter have found the causes, alternating with the client¡¯s technician in time, to make a solution. If possible, we will implement it at field immediately to test its effect. If insolubility, then should devise a solve plan and carry out according to it.
¡úcountersign a technology service register with the customer¡¯s technology principal.
Report to sector leading of related conditions and put on records.
2¡¢ to new customers
¡úto acquaint the customer¡¯s basic situation of cleaning technologies by watching in field or from the sellers.
¡úcleaning the samples that customers sent to us and then show them to the customers.
¡úwrite a cleaning technology paper which should containing cleaning equipments, cleaning flow and economical analysis.
¡úcommunicate with customers to set the final form of cleaning paper; if have any equipment production, tracking the total producing flow
¡úset a paper of equipment and/or process debugging
¡údebugging
¡úsummarize the debugging conditions, and make execution instructor
¡úmake customer¡¯s related technicians and operating personnel undergoing a technology training
¡úto sign related technical paper and technical register with customers¡¯ technology principal
¡úTune to the old customers¡¯ technology service flow
